Terms & Conditions
Last updated: September 1, 2026
1. Who We Are & Acceptance of These Terms
Fleep Flap ("we", "us") operates www.fleepflap.com and the Fleep! Flap! mobile applications for iOS and Android, from the Province of Québec, Canada. By creating an account, browsing the platform, or completing a purchase, you agree to be bound by these Terms & Conditions and by our Privacy Policy. If you do not agree, please do not use the platform.
2. Eligibility & Your Account
You must be at least 18 years old to make purchases. You sign in with a one-time code sent to your email address or phone number; you are responsible for keeping access to that inbox or SIM secure, and for all activity under your account. Information you provide (including your verified phone number, which is required before any purchase) must be accurate and belong to you. One person may not operate multiple accounts to circumvent purchase limits.
3. Services
Fleep Flap sells digital connectivity products delivered through licensed wholesale partners: international mobile top-ups (airtime sent instantly to a recipient's phone number), prepaid travel eSIM data plans, digital gift cards and vouchers, US virtual phone numbers with in-app SMS and calling, and prepaid call credit for international calls. Except for call credit (see section 8), the platform does not hold customer funds and provides no transferable balances.
4. Orders & Delivery
Orders are processed automatically and in most cases delivered within seconds of payment confirmation. Digital products are delivered to the recipient phone number or email address you provide at checkout. Double-check recipient details before paying: a top-up credited to a wrong but valid number, or a code sent to a wrong but valid address, is consumed on delivery and cannot be recalled by us or by the carrier.
5. Order Verification
To protect our customers and payment partners from card fraud, some orders — in particular the first order of a new account — may be held for a security review before delivery. Reviews are normally completed within a few hours. If an order cannot be approved within 24 hours, it is cancelled and the payment is refunded in full, automatically. We may also decline any order that our fraud controls flag, in which case you are not charged or are refunded in full.
6. Payments
Payments are processed securely by Whop, our payment processor; we never see or store your card number. Prices are charged in US dollars; amounts shown in other display currencies are indicative conversions. The price shown at checkout is the amount charged, including applicable processing fees unless stated otherwise. Chargebacks filed on delivered orders are treated as suspected fraud and may lead to account suspension.
7. Subscriptions & Recurring Top-Ups
Recurring top-ups and virtual phone numbers are billed automatically at the start of each billing cycle (weekly, bi-weekly, or monthly, as selected at purchase) at the price shown when you subscribed. You can cancel any subscription at any time from your account; cancellation takes effect at the end of the current paid period and no further cycles are charged. Cycles already delivered are not refunded.
8. Virtual Phone Numbers & Call Credit
Virtual US numbers are provided for personal and business communication. Calls to the US and Canada are included; calls to other destinations consume prepaid call credit at the per-minute rate shown in the app before you dial, billed by the minute against your balance, and a call may be terminated when your balance is exhausted. Call credit is prepaid, non-transferable, has no cash value and is non-refundable except where required by law. IMPORTANT: virtual numbers DO NOT support emergency calls (911 or any emergency service) — never rely on them to reach emergency services. Numbers unpaid at renewal may be suspended and reclaimed. Using numbers for spam, robocalls, harassment, or any unlawful purpose is prohibited and leads to immediate termination without refund.
9. Refunds
If a delivery fails — the top-up is not credited, the eSIM or gift-card code is not issued, or a phone number cannot be provisioned — we refund the payment automatically, usually within minutes. Because digital products are consumed on delivery, successfully delivered orders are non-refundable, including top-ups sent to a number you entered incorrectly. If you believe a delivery failed, contact support within 48 hours and we will re-deliver or refund.
10. Acceptable Use & Fraud Prevention
You agree not to use the platform for fraud, money laundering, unauthorized resale, or any unlawful purpose. To protect the platform we enforce automated controls, including purchase limits for new accounts, per-number and per-device daily caps, and blocking of connections through VPNs, proxies or Tor. We may refuse, hold or cancel any order and suspend or permanently ban any account involved in suspected fraud. Payments for undelivered orders are always refunded, even when the account is banned.
11. Referral Program
Approved affiliates earn a commission on referred purchases, at the rates shown in their affiliate dashboard, paid out on request once the minimum threshold is reached. Self-referrals, discount abuse, and commissions on fraudulent or refunded orders are void. We may adjust rates prospectively or terminate the program at any time; commissions already earned on legitimate orders remain payable.
12. Liability
Fleep Flap acts as an intermediary for services ultimately delivered by mobile operators, brand partners and telecom carriers, and is not responsible for their network coverage, service quality, or outages. To the maximum extent permitted by law, our total liability for any claim is limited to the amount of the affected transaction, and we are not liable for indirect or consequential damages. Nothing in these terms excludes liability that cannot be excluded under applicable consumer protection law, including the Québec Consumer Protection Act.
13. Suspension & Termination
You may stop using the platform and request deletion of your account at any time. We may suspend or terminate accounts that violate these terms, with notice where practicable. Upon termination, active subscriptions are cancelled at the end of their paid period and undelivered paid orders are refunded.
14. Changes to These Terms
We may update these terms as the platform evolves. The date at the top of this page reflects the latest revision, and material changes are announced on the platform. Continued use after a revision takes effect constitutes acceptance of the updated terms.
15. Governing Law
These terms are governed by the laws of the Province of Québec and the federal laws of Canada applicable therein. Any dispute that cannot be resolved with our support team shall be brought before the courts of Québec, without prejudice to any mandatory consumer rights letting you sue in your own jurisdiction.
16. Contact
Questions about these terms or about an order: support@fleepflap.com, or the Contact page. We answer within one business day.